HOW LONG DOES IT TAKE FOR MY INSEPARABLE TO FLY TO MY FEET?
“Status in progress”: in preparation between 1 to 3 days
“Status completed”: preparation completed / shipment in progress
Free delivery of your JUCH pair: within 48 to 72 hours.
Free delivery of your pair of JUCH in Europe: D+5 to D+7
Fixed price delivery (15€) in the rest of the world: D+10 to D+15
WHAT IF I DON’T LIKE MY INSEPARABLE?
The exchange is free in Europe (at the customer’s expense outside Europe), ask us for a free return form: email@example.com
Returns are the responsibility of the customer.
If your inseparable does not acclimatize well to you, you can return it to us and get a refund or exchange within 15 days.
Outlet / private sale: non-refundable and exchange at the customer’s expense
Here are the different steps to follow to facilitate the processing of your return request:
- Send us an email to firstname.lastname@example.org with your order number and the name of the model to be refunded. In the case of an exchange, ask us for a free return form.
- Insert the items to be returned into a cardboard box, with a note indicating the reason for the return and your name.
- Leave your package at the post office. With the return address: JUCH, 39 Dauphine Street, 75006
As soon as our teams check the package for your returned order, we will proceed with the refund/exchange. The refund may take up to 30 days to appear on your account, depending on your bank or card issuer.
ATTENTION: WE ONLY TAKE BACK SHOES THAT HAVE NEVER BEEN WORN AND THAT DO NOT HAVE ANY NEW MARKS, INCLUDING ON THE SOLE!
Please take every precaution when trying on your JUCH (use a carpet or rug).